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Privacy Policy

Last Updated: 1/13/26

Smarter Reception values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website or use our AI receptionist services.

1. Information We Collect

We may collect the following types of information:

Personal Information

  • Business name

  • Contact name

  • Email address

  • Phone number

  • Payment information (processed securely by Stripe — we do not store card details)

Call & Communication Data

  • Call recordings (if enabled)

  • Call transcripts

  • Call summaries

  • Messages left by callers

  • Appointment details provided during calls

Technical Information

  • IP address

  • Browser type

  • Device information

  • Website usage data (basic analytics)

2. How We Use Your Information

We use your information to:

  • Provide and operate AI receptionist services

  • Answer phone calls on your behalf

  • Book appointments or take messages

  • Send follow-up messages (if included in your plan)

  • Process payments and manage subscriptions

  • Improve service quality and AI performance

  • Communicate with you about updates, billing, or support

3. How Information Is Collected

Information is collected when:

  • You fill out a contact or onboarding form

  • You communicate with us by email, phone, or SMS

  • Calls are received by your AI receptionist

  • Payments are made through Stripe

  • You interact with our website

4. Third-Party Services

We use trusted third-party tools to operate our services, including:

  • Stripe – payment processing

  • Retell AI – AI receptionist technology

  • Zapier – automation and integrations

  • Email & SMS providers – communication and follow-ups

These providers only receive the information necessary to perform their services and are required to protect your data.

5. Data Security

We take reasonable measures to protect your information, including:

  • Secure platforms and encrypted services

  • Limited access to sensitive data

  • Trusted third-party processors with industry-standard security

However, no online system is 100% secure, and we cannot guarantee absolute security.

6. Call Recordings & Transcripts

If call recording is enabled:

  • Calls may be recorded and transcribed

  • Recordings are used for service delivery, quality assurance, and optimization

  • You are responsible for informing callers if required by local law

7. Data Retention

We retain personal and call data only as long as necessary to:

  • Provide services

  • Meet legal and business requirements

  • Resolve disputes or enforce agreements

You may request deletion of your data at any time.

8. Your Rights

You have the right to:

  • Request access to your personal data

  • Request corrections to your information

  • Request deletion of your data

  • Ask how your data is used

To make a request, contact us using the information below.

9. Cookies & Tracking

Our website may use basic cookies or analytics tools to improve functionality and user experience. You can control cookie settings through your browser.

10. Children’s Privacy

Our services are not intended for children under 13, and we do not knowingly collect information from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

12. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Email: admin@smarterreception.com

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